Cancellations & Returns
Whether you clicked on Place Order too soon or you didn’t just fall in love with the silvero product you just bought, we’re here to help you fix it!
Below is our policy on Cancellations and Returns and anything else that would bring that smile back:
You can cancel your order anytime before it is processed by going to your My Account page and selecting the order and clicking on Cancel. If the Cancel option is not available, then it means we have already started to process your order, so you will need to contact us directly in order to initiate the cancellation process. To contact us, please call +91 7016889388 and send an email with your complete order information to email@example.com.
We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery.
- Tampered Packaging
If you believe your desired silvero product hasn’t reached you in good condition, or if the packaging is tampered with or damaged, please refuse to take delivery of the package, and contact our Customer Care at firstname.lastname@example.org mentioning your order reference number. We shall re-deliver your order at the earliest possible time.
- Eligibility of Returns
Much as we would like to accept your returns at any time, to be fair to all parties involved in the creation of silvero designs, products have been categorised as eligible/ineligible for returns. Products that are eligible can be returned within two weeks (15 days) of being delivered.
Eligible products include:
a.Products that arrive damaged or defective (see #3 below)
b.Products that are delivered in error (see #3 below)
c.Any unworn product that is in perfect resalable condition with original packaging and receipts intact (unless the product is marked as non-returnable on the product description page)
- Damaged Product(s)
We take great care to ensure that your silvero products reach you in excellent condition. In the unlikely event that your silvero product is damaged or has a manufacturing defect, or that we have delivered a product that you did not order, you must register a complaint with us within forty-eight (48) hours of receiving the product.
You should email us a photo of the damaged product at email@example.com.The products will be reviewed by our customer service team and will be eligible for immediate replacement or refund. The means of settling this replacement or refund lie at your discretion:
a.You may choose to have us send you a replacement of the appropriate item immediately OR
b.You may choose to get a full refund on your credit card or debit card or a return cash payment in the event of a COD purchase OR
c.You may choose to get a full refund in the form of credits to your silvero account, which can be applied to future purchases.
Please note that all original shipping charges are non-refundable. The refund process will be completed within 5-7 working days, once the return product is received and after our Quality Control team gives its approval
- Registering A Return Request
Please provide the following details while registering your Return Request: Order Number, Invoice Number, Order Date & Amount, and Nature of Complaint.
We will issue a Return Request number as reference. Our courier will collect the package from you by giving reference to your Return Request number and will issue an Airway bill. Please do not hand over the parcel to the courier unless an Airway bill is issued to you.
- Return Credits
In the event of non-damaged goods that are being returned, once we have received the returned product and verified its re-salability, we will gladly offer you an exchange or credits, as outlined below:
a.If the wrong product was delivered to you by mistake, we will ship the correct product to you immediately upon receipt of your returned item.
b.For unworn products that you simply wish to return, silvero will issue you a credit note to your silvero account or valid email id, which can be applied to a future purchase. A 10% restocking fee will be applied and all return and reshipment shipping charges will be borne by the customer.
- All returns are subject to the discretion of silvero
Please know that our Returns Policy has been created to facilitate the process and ensure your love for silvero products continues. After all, we’re happy when you’re happy!
Should you have any questions regarding the Returns Policy, please firstname.lastname@example.org