Thank you for visiting silvero. At Silvero, we want to be sure you have a spectacular experience with us. This means that we take our responsibility of protecting your privacy seriously. We truly value the trust that you place in us while sharing your personal information, and we insist upon the highest standards of customer information privacy protection.
BY USING THE WEBSITE, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS POLICY. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, PLEASE DO NOT PROCEED FURTHER TO USE THIS WEBSITE.
COLLECTION OF PERSONAL INFORMATION
At silvero, we aim to provide you with a memorable experience—one that is safe, smooth and personalised. To this end, we collect and store your personal information that you share with us from time to time. This enables us to provide you with products, features and services that most likely meet your needs, and to provide you with a customised website experience that is safer and smoother. silvero collects only such Personal Information that we believe to be relevant to your experience with silvero and which is required to understand you or your interests. .
Information we collect about you includes, but is not limited to:
when you sign up to our newsletter
when you enter competitions and prize draws;
when you register with the Website, by phone or by email, or provide personal information which you complete, or which we complete at your request in-store via a store card;
when you place an order on our Website;
if you ask us to receive personalised online content such as targeted advertising;
if you contact or correspond with us (for example, by phone, email or otherwise) to find out more about a product or our after sale care and support services, to report a problem with the Website or a product or for any other reason.
With your consent, we process the following personal data which you provide when you interact with the Website and use the related services and functions. The data may include your first and surname, title, gender, birthdate (day, month & year), anniversary (day, month & year) email address, phone number, address, as well as shipping address, billing address, and any other information that you consider necessary to provide us with.
The information collected from you via our Website will be matched with personal information you may have given us in our stores. This is to help us ensure that the data we hold about you is kept accurate and up to date.
We work closely with third parties, for example, business partners, sub-contractors for technical, payment and delivery services, advertising networks, analytics providers and search information providers. If we receive information about you from them, we will always seek assurances that they are providing information to us in accordance with data protection laws and that they are transparent with you that they may share your data with us. We may use this information to update our records about you to keep them accurate.
You can choose to remain anonymous and browse the website without telling us who you are or revealing any personal information about yourself. We may automatically track certain information about you based upon your behaviour on our website. This information is used to conduct internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
USAGE OF PERSONAL INFORMATION
We may use and share non-personal data we receive or collect from you without restrictions. We use the above personal data held about you for the following purposes:
to carry out obligations arising from any contracts entered between you and us and to provide you with information, products and services that you request from us, i.e. to process and complete your orders and to process your payments;
to remind you of products you have placed in your basket on the Website, but have not purchased*;
to tailor our Website content to your needs and preferences*;
to prevent, detect, and investigate fraud, security breaches, violations of law, and other misuse of the Website, and to enforce our Terms and Conditions.
to address any enquiries, correspondence, concerns or complaints you have raised;
for our internal operations, including data analysis, testing, research, statistical purposes and troubleshooting;
to provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about.
to deliver relevant advertising to you, for example, newsletters*; and
to make suggestions and recommendations to you about other products or services that may be of interest to you*.
to carry out automated decision-making and profiling for the purpose of identifying what information or advertising you might like to see from use, for example, by creating individual or group profiles.*
Your data may in any case be processed, even without your consent, for the purpose of complying with laws, regulations, to perform statistics on the Website’s usage and ensure its proper functioning, to establish or defend the legal claims in the interest of the Company.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information. We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (such as PIN code, age, or income level). You may choose not to participate. We use this data to tailor your experience with our website, providing you with content that we think you might be interested in and to display content according to your preferences.
You can opt out of our marketing communications at any time through the unsubscribe button at the bottom of every marketing email or by contacting us at firstname.lastname@example.org.
You can modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the user-friendly features we have built in our website. Further information about controlling or deleting cookies visit www.allaboutcookies.org.
LINKS TO OTHER SITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other websites. Therefore, silvero is not responsible for the privacy practices or the content of the linked websites.
Our website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control.